❓Frequently Asked Questions (FAQs)
🛍️ For Customers
Q1: How can I place an order on Alifeo?
Just browse your favorite products or services, add them to cart or book them, and proceed to checkout. You'll receive updates via WhatsApp/SMS.
Q2: Can I schedule a service like electrician or tutor from the app?
Yes! You can search, compare, and book service professionals by date, time, and area. Your booking will be confirmed instantly or within a few minutes.
Q3: How do I make payments?
All payments are done securely through Alifeo using trusted gateways. For services, payments go to escrow and are released only after your confirmation.
Q4: What if a service professional doesn't show up?
If the professional doesn’t arrive, your deposit is 100% refunded and the pro is penalized. We take your trust seriously.
Q5: What if I change my mind after booking?
You can cancel bookings from your dashboard. Depending on the timing, partial or full refunds are processed instantly.
🧑🔧 For Service Professionals
Q6: How do I join Alifeo as a service provider?
Just register on our platform, verify your identity, and list your services. Once approved, you can start accepting bookings.
Q7: How do I get paid for services?
Once the service is completed and confirmed by the customer, your payment is released from escrow to your linked bank account.
Q8: What if a customer doesn’t show up?
You’ll receive a partial payment from their deposit as compensation. Fairness is important to us.
Q9: Can I reschedule a service?
Yes, you can request rescheduling with the customer through the app before the booking time.
🏪 For Shopkeepers
Q10: How do I sell products on Alifeo?
Register as a shopkeeper, list your products with price, stock, and delivery options. You'll be notified of every order via app and WhatsApp.
Q11: Can I manage returns?
Yes, you can accept or reject return requests based on product condition and policies. We keep the process transparent and smooth.
Q12: How are deliveries handled?
You can choose Alifeo delivery partners or handle it yourself. Tracking is enabled for customers at every step.
🛡️ Safety & Support
Q13: Is it safe to shop and book on Alifeo?
Absolutely. All data is encrypted, and payments are protected by escrow. We verify all professionals and shopkeepers.
Q14: How can I contact support?
You can reach us via WhatsApp 24/7, live chat on the website, or by emailing us at alifeo.com@gmail.com
Q15: What if I have a dispute?
Disputes can be raised through the app. Our team resolves them quickly by investigating both sides fairly.